QUALITY & SAFETY

At Hill Regional Hospital, we’re dedicated to providing excellent care for our patients and to creating a safe work environment for our practitioners and staff. Working together and openly sharing important information with our employees, patients and the community make this possible, and can help you choose just the right hospital for your care.

ADA Digital Accessibility Statement


We are committed to providing accessible digital content for people with disabilities. We are continually improving the user experience for patients, companions, and all individuals. Our policy is to provide digital properties that comply with applicable laws and guidelines regarding accessibility for people with vision, hearing, mobility, and other disabilities.

What measures do we employ to support accessibility?

We set quality standards and constantly strive to comply with applicable laws and guidelines. Our team includes dedicated employees and third parties to make your experiences the best they can be. To that end, we take the following measures for the accessibility of our digital properties, including websites and mobile applications:

  • Include accessibility as part of our non-discrimination and equal opportunity policies.

  • Integrate accessibility into our procurement practices.

  • Provide accessibility training.

  • Include feedback from people with disabilities in our digital design and compliance efforts.

The Web Content Accessibility Guidelines (WCAG) 2.0 & 2.1 - Level AA is recognized as the current standard measure of digital accessibility. We test our sites and applications to meet or exceed that standard and we collaborate with advocacy groups, industry partners, and usability specialists to identify and remediate potential access barriers.

Need help or have feedback?

We are continually striving to improve the digital experience for all. If you enjoyed using our websites and/or mobile applications, or if you had trouble with any part of them, please contact us at (888) 211-2311

 

Diversity Policy

 

We are committed to building a workforce that reflects the diversity of the community we serve. Fostering a diverse workforce benefits both employees and patients by offering an inclusive place to provide and receive care. Men and women from different backgrounds serve in a number of roles in our organization. While we may come from different experiences, we all share the same goal of providing high-quality patient care.

 

Providing Culturally Competent Care

 

Our employees receive annual training designed to support and encourage an inclusive environment for healthcare delivery and customer service. Additional resources are available to assist with the delivery of healthcare, such as translation and technology services, and responding to cultural issues for patients and families of different backgrounds.

 

Recruiting and Retaining Diverse Talent

 

As an Equal Opportunity Employer, we are committed to recruiting talented employees with valuable expertise from different races, religions, genders, sexual orientations, and other protected classes. We participate in local career fairs and business expos, work with recruiting sources to actively seek diverse applicants, and partner with colleges and schools with significant minority enrollment to identify highly qualified applicants.

 

Joint Commission Notice

 

The Joint Commission uses information from a variety of sources to strengthen its oversight activities and improve the quality and safety of care in the nearly 15,000 health care organizations it accredits and certifies. Their Office of Quality Monitoring would like to know of any complaints regarding the quality of care at a Joint Commission-accredited health care organization. The Joint Commission encourages you to first bring your complaint to the attention of the health care organization leaders.

How to Report a Complaint to the Joint Commission

 

Complaints can be submitted online or sent by mail, fax, or e-mail. When sub¬mitting the complaint, summarize the issues in one to two pages and include the name, street address, and state of the health care organization. You may provide your name and contact information or submit your complaint anonymously. Providing your contact information does enable The Joint Commission to inform you about the actions taken in response to your complaint and also to contact you should additional information be needed. It is The Joint Commission’s policy to treat your name as confidential information and not to disclose it to any other panel. However, it may be necessary to share the complaint with the subject organization in the course of the complaint investigation. Also, The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to them.

 

Online:
www.jointcommission.org/GeneralPublic/Complaint

 

Email:
patientsafetyreport@jointcommission.org

 

Phone:
Office of Quality Monitoring (800) 994-6610

 

Fax:
Office of Quality Monitoring (630) 792-5636

 

Mail:

Office of Quality Monitoring, The Joint Commission
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181

 

Notice of Privacy Practices

 

This Notice Describes How Medical Information about You May Be Used
and Disclosed and How You Can Get Access to This Information

 

PLEASE REVIEW CAREFULLY.

 

If you have any questions about this notice, please contact the Facility Privacy Officer listed at the end of this Notice.

 

Our Pledge Regarding Medical Information: We understand that your medical information is personal. We are committed to protecting your medical information. Your personal doctor may have different policies or notices regarding the doctor's use and disclosure of your medical information in the doctor's office or clinic.

 

This Notice will tell about the ways in which the Facility may use your medical information and disclose your medical information to others outside the Facility. The law requires the Facility to:

  • Make sure that medical information that identifies you is kept private;

  • Inform you of our legal duties and privacy practices with respect to your medical information;

  • Follow the terms of the Notice that is currently in effect; and

  • Notify you if your medical information is affected by a breach.

Who Will Follow This Notice: The Facility and all of its sites and locations will follow the terms of this Notice. The following people will also follow the terms of this Notice:

  • All employees, contractors, volunteers, and other agents ("authorized personnel") of the Facility.

  • Health care professionals authorized to enter information into your medical records at the Facility.

  • Members of the Facility's medical staff and their authorized personnel.

  • Health care providers who share an electronic medical record with the Facility may also use this Notice (although they may have their own, which they will follow).

How the Facility May Use and Disclose Your Medical Information: We may use your medical information or share it with others for the following purposes:

  • Treatment. Your medical information may be used to provide you with medical treatment or services. This medical information may be disclosed to doctors, interns, nurses, technicians, volunteers, students, and others involved in your care at the Facility. We may also share your medical information with health care providers and their staff outside the Facility. We may also use your medical information to contact you to provide appointment reminders or to give you information about treatment options or other health-related benefits and services that may interest you.
    For example: A doctor treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. The doctor may need to tell the dietitian about the diabetes so appropriate meals can be arranged. Different departments of the Facility may also share medical information about you in order to coordinate your different needs, such as prescriptions, lab work and x-rays. The Facility also may disclose medical information about you to people outside the facility who may be involved in your medical care after you leave the facility, such as family members, home health agencies, and others who provide services that are part of your care.

  • Payment. Your medical information may be used and disclosed so that the treatment and services received at the Facility may be billed and payment may be collected from you, your insurance company and/or a third party. Please note, we will comply with your request not to disclose your health information to your insurance company if the information relates solely to a healthcare item or service for which you have paid out of pocket and in full to us.
    For example: If insurance will be responsible for reimbursing the Facility for your care, the health plan or insurance company may need information about surgery you received at the Facility so they can provide payment for the surgery. Information may also be given to someone who helps pay for your care. Your health plan or insurance company may also need information about a treatment you are going to receive to obtain prior approval or to determine whether they will cover the treatment.

  • Health Care Operations. Your medical information may be used and disclosed for purposes of furthering day-to-day Facility operations. These uses and disclosures are necessary to run the Facility and to monitor the quality of care our patients receive. We may also share your medical information with outside companies that perform services for us such as accreditation, legal, computer or auditing services. These outside companies are called "Business Associates" and are required by HIPAA to keep your medical information confidential.
    For example: Your medical information may be:

    1. Reviewed to evaluate the treatment and services performed by our staff in caring for you.

    2. Combined with that of other Facility patients to decide what additional services the facility should offer, what services are not needed, and whether certain new treatments are effective.

    3. Disclosed to doctors, nurses, technicians, and other agents of the Facility for review and learning purposes.

    4. Disclosed to healthcare students, interns and residents for educational purposes.

    5. Combined with information from other facilities to compare how we are doing and see where we can improve the care and services offered. Information that identifies you in this set of medical information may be removed so others may use it to study health care and health care delivery without knowing who the specific patients are.

  • Participation in a Shared Electronic Medical Record. The Facility participates in a shared electronic medical record with other health care providers in the community. We do this so that it is easier for your health care providers to have access to your health information and it improves the quality of your care. If you would like a list of the health care providers that participate in the shared medical record, please contact the Facility Privacy Officer.

  • Facility Directory Information. If the Facility utilizes a Patient Directory, you will be asked if you would like to participate in the Patient Directory. Only limited information including your room number and general condition, e.g., good, fair, poor, will be disclosed to those who ask for you by name. If you provide a religious affiliation, it may be provided only to members of the clergy unless you object.

  • Private Accreditation Organizations. Your medical information may be used to fulfill this facility's requirements to meet the guidelines of private facility accreditation organizations such as the Joint Commission, NCQA, etc.

  • Participation in Health Information Exchanges. We may participate in one or more health information exchanges (HIEs) and may electronically share your health information for treatment, payment and permitted healthcare operations purposes with other participants in the HIE, including entities that may not be listed under "Who Will Follow This Notice" on the first page of this notice. Depending on State law requirements, you may be asked to "opt-in" in order to share your information with HIEs, or you may be provided the opportunity to "opt-out" of HIE participation. HIEs allow your health care providers to efficiently access your medical information that is necessary for treating you and other lawful purposes. We will not share your information with an HIE unless the HIE is subject to HIPAA's privacy and security requirements.

  • Individuals Involved in Your Care. We may share your medical information with a family member, guardian or other individuals involved in your care, or who helps pay for your care. In addition, your medical information may be disclosed to an entity assisting in a disaster relief effort so your family canbe notified about your condition, status, and location. If you have any objection to sharing your medical information in this way, please contact the Facility Privacy Officer listed at the end of this notice.

  • Research. Under certain circumstances, your medical information may be used and disclosed for research purposes. All research projects involving patients' medical information must be approved through a special review process to protect patient confidentiality.
    A researcher may have access to information that identifies you only through the special review process, or with your written permission. In addition, researchers may contact patients regarding their interest in participating in certain research studies. Researchers may only contact you if they have been given approval to do so by the special review process. You will only become a part of one of these research projects if you agree to do so and sign a consent form.

  • Marketing or Sale of Health Information. Most uses and disclosures of your medical information for marketing purposes or any sale of your medical information will require your written permission. We may communicate with you about our own products or services.

  • Appointment Reminders. Your medical information may be used to contact you as a reminder of an appointment you have for treatment or medical care at the Facility.

  • Treatment Alternatives. Your medical information may be used to tell you about or recommend possible treatment options or alternatives that may be of interest to you.

  • Health-Related Benefits and Services. Your medical information may be used to tell you about health-related benefits or services that may be of interest to you.

  • As Required by Law. Your medical information will be disclosed when we are required to do so by federal, state, or local authorities, laws, rules and/or regulations.

  • Lawsuits and Disputes. If you are involved in a lawsuit or a dispute, your medical information may be disclosed in response to a court or administration order, subpoena, discovery request, or other lawful process by someone else involved in the dispute.

  • Law Enforcement. Your medical information may be released to law enforcement as authorized or required by law.

  • For example, we may release your information:

    1. In response to a court order, subpoena, warrant, summons or similar process;

    2. To identify or locate a suspect, fugitive, material witness, or missing person;

    3. About the victim of a crime if, under certain limited circumstances, we are unable to obtain the victim's agreement;

    4. About a death we believe may be the result of criminal conduct;

  • To Prevent a Serious Threat to Health or Safety. We may use or share your medical information when necessary to prevent a serious threat to your health and safety and that of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.

  • Health Oversight Activities. We may disclose your medical information to a health oversight facility for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.

  • Organ and Tissue Donation. If you are an organ or tissue donor, your medical information may be released to organizations that handle organ procurement or organ, eye, and tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

  • Military and Veterans. If you are a member of the armed forces, your medical information may be released as required by military command authorities. If you are a member of the foreign military personnel, your medical information may be released to the appropriate foreign military authority.

  • National Security and Intelligence Activities. Your medical information will be released to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

  • Protective Services for the President and Others. Your medical information may be disclosed to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.

  • Workers' Compensation. If you seek treatment for a work-related illness or injury, we must provide full information in accordance with state-specific laws regarding workers' compensation claims. Once state-specific requirements are met and an appropriate written request is received, only the records pertaining to the work-related illness or injury may be disclosed.

  • Public Health Purposes. We may release your medical information for public health activities, such as activities:

    1. To prevent or control disease, injury or disability;

    2. To report births and deaths;

    3. To report child abuse or neglect;

    4. To report reactions to medications or problems with products;

    5. To notify people of recalls of products they may be using;

    6. To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;

    7. To notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect, or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

  • Coroners, Medical Examiners, and Funeral Directors. Your medical information may be released to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about patients of the facility to funeral directors as necessary to carry out their duties.

  • Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official. This release would be necessary for the following reasons:

    1. For the institution to provide you with health care;

    2. To protect the health and safety of you and others;

    3. For the safety and security of the correctional institution.

  • Information with Special Protection: HIPAA provides additional protection for psychotherapy notes, and most uses or disclosures of psychotherapy notes require your written permission. Psychotherapy notes are the personal notes of mental health professional about a private or group counseling session. In addition, other types of information may have greater protection under federal or state law, such as certain drug and alcohol information, HIV/AIDS and other communicable disease information, genetic information, mental health information, or information about developmental disabilities. For this type of information, we may be required to get your written permission before disclosing it to others; we may seek that permission in the Facility's Condition of Admission form if permitted by law. If you have any questions about this, contact the Facility Privacy Officer at the end of this notice.

  • Other Uses and Disclosures: If the Facility wants to use or disclose your medical information for a purpose that is not discussed in this notice, the Facility will ask for your written permission. If you give your permission to the Facility, you may revoke (take back) that permission at any time, unless we have already relied on your permission to use or disclose the information. If you want to revoke your permission, please notify the Privacy Officer listed at the end of this Notice in writing.

 

Your Rights Regarding Your Medical Information: You have the following rights regarding your medical information:


** NOTE: All Requests Must Be Submitted in Writing to the Facility Privacy Officer listed at the end of this Notice**

  • Right to Request Access to Your Medical Information. With certain exceptions, you have the right to see and get a copy of your medical information that may be used to make decisions about your care. To see or get a copy of your medical information, you must submit a written request. If you request a paper copy of your information, we may charge a fee for the cost of copying, mailing, or other supplies associated with your request. There is no fee to see your medical information.

  • Right to Request an Amendment of Your Medical Information. If you feel that the medical information we have about you is incorrect or incomplete, you may ask us to amend the information. To request an amendment, you must submit a written request. Please be specific about the information that you believe is incorrect or incomplete.

  • Right to a List of Disclosures. You have the right to request a list of the disclosures we made of your medical information for purposes other than treatment, payment, and health care operations. The first list you request will be free. For additional lists that you request within a 12-month period, we may charge you for the costs of providing the list. We will notify you of the cost in advance so that you can choose whether to get the list.

  • Right to Request Restrictions on How Your Medical Information is Used or Disclosed. You have a right to request that we change the way we use or disclose your medical information for treatment, payment or health care operations. To request restrictions, you must make your request in writing. In your request, you must tell us:

    We are not required to agree to your request, except that will not share your medical information with your health insurance company if you pay for the entire amount due for the services you receive (unles we are required by law to share the information with your health insurance company).

    1. What information you want to limit;

    2. Whether you want to limit our use, disclosure or both;

    3. To whom you want the limits to apply, for example, disclosures to your spouse.

  • Right to Request Confidential Communication. You have the right to request that we communicate with you in a certain way or at a certain location that you think will be more confidential. For example You can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

  • Right to Be Notified of Breach. We will notify you if we discover a breach of your unsecured protected health information.

  • Right to a Paper Copy of This Notice. You have the right to a copy of this notice. You may ask us to give you a copy at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.

ADDITIONAL INFORMATION CONCERNING THIS NOTICE:

  • Changes To This Notice. We reserve the right to change this notice and make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. The facility will post a current copy of the notice with the effective date. In addition, each time you register at, or are admitted to, the facility for treatment or health care services as an inpatient or outpatient, we will offer you a copy of the current notice in effect.

  • Complaints. You will not be penalized for filing a complaint. If you believe your privacy rights have been violated, you may file a complaint with the facility or with the Secretary of the Department of Health and Human Services. Some States may allow you to file a complaint with State's Attorney General, Office of Consumer Affairs or other State agency as specified by applicable State law. To file a complaint with the facility, submit your complaint to the facility's Privacy Office in writing.

Please contact the Facility Privacy Officer by calling (254) 580-8500.

This provider complies with applicable Federal civil rights laws

and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you.

Call (254) 580-8500 (TTY: 800-735-2989)

 

Organized Health Care Arrangement Status

 

The Health Insurance Portability and Accountability Act (“HIPAA”) defines an Organized Health Care Arrangement (“OHCA”) to include, among other arrangements, an organized system of health care in which more than one covered entity participates and in which the participating covered entities hold themselves out to the public as participating in a joint arrangement and participate in certain joint activities as specified in the Privacy Regulations.

The covered entities included in the link below, each independent of each other, have agreed to collaborate voluntarily to give coordinated high-quality care to their patients.

Community Healthcare Alliance of the Frontier

 

As part of the Community Healthcare Alliance of the Frontier, the covered entities plan to participate in certain joint activities, including quality assessment and improvement activities, where the sharing of protected health information (“PHI”) on patients in the designated population may be necessary to achieve the goals of the Community Healthcare Alliance of the Frontier.

For the purposes of the Privacy Regulations, the covered entities qualify as an OHCA and wish to declare themselves as such for the purposes of the Community Healthcare Alliance of the Frontier and to enable the sharing of PHI for joint activities of the Community Healthcare Alliance of the Frontier.

 

Patient Rights and Responsibilities

Know Your Rights and Responsibilities.

 

You have the right to:

  • Be treated in a dignified and respectful manner and to receive reasonable responses to reasonable requests for service.

  • To effective communication that provides information in a manner you understand, in your preferred language with provisions of interpreting or translation services, at no cost, and in a manner that meets your needs in the event of vision, speech, hearing or cognitive impairments. Information should be provided in easy to understand terms that will allow you to formulate informed consent.

  • Respect for your cultural and personal values, beliefs and preferences.

  • Personal privacy, privacy of your health information and to receive a notice of the facility's privacy practices.

  • Pain management.

  • Accommodation for your religious and other spiritual services.

  • To access, request amendment to and obtain information on disclosures of your health information in accordance with law and regulation within a reasonable time frame.

  • To have a family member, friend or other support individual to be present with you during the course of your stay, unless that person's presence infringes on others' rights, safety or is medically contraindicated.

  • Care or services provided without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

  • Participate in decisions about your care, including developing your treatment plan, discharge planning and having your family and personal physician promptly notified of your admission.

  • Select providers of goods and services to be received after discharge.

  • Refuse care, treatment or services in accordance with law and regulation and to leave the facility against advice of the physician.

  • Have a surrogate decision-maker participate in care, treatment and services decisions when you are unable to make your own decisions.

  • Receive information about the outcomes of your care, treatment and services, including unanticipated outcomes.

  • Give or withhold informed consent when making decisions about your care, treatment and services.

  • Receive information about benefits, risks, side effects to proposed care, treatment and services; the likelihood of achieving your goals and any potential problems that might occur during recuperation from proposed care, treatment and service and any reasonable alternatives to the care, treatment and services proposed.

  • Give or withhold informed consent to recordings, filming or obtaining images of you for any purpose other than your care.

  • Participate in or refuse to participate in research, investigation or clinical trials without jeopardizing your access to care and services unrelated to the research.

  • Know the names of the practitioner who has primary responsibility for your care, treatment or services and the names of other practitioners providing your care.

  • Formulate advance directives concerning care to be received at end-of-life and to have those advance directives honored to the extent of the facility's ability to do so in accordance with law and regulation. You also have the right to review or revise any advance directives.

  • Be free from neglect; exploitation; and verbal, mental, physical and sexual abuse.

  • An environment that is safe, preserves dignity and contributes to a positive self-image.

  • Be free from any forms of restraint or seclusion used as a means of convenience, discipline, coercion or retaliation; and to have the least restrictive method of restraint or seclusion used only when necessary to ensure patient safety.

  • Access protective and advocacy services and to receive a list of such groups upon your request.

  • Receive the visitors whom you designate, including but not limited to a spouse, a domestic partner (including same-sex domestic partner), another family member, or a friend. You may deny or withdraw your consent to receive any visitor at any time. To the extent this facility places limitations or restrictions on visitation; you have the right to set any preference of order or priority for your visitors to satisfy those limitations or restrictions.

  • Examine and receive an explanation of the bill for services, regardless of the source of payment.

You have the responsibility to:

  • Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters concerning your health.

  • Tell your caregivers if you do not completely understand your plan of care.

  • Follow the caregivers' instructions.

  • Follow all medical center policies and procedures while being considerate of the rights of other patients, medical center employees and medical center properties.

You also have the right to:

Lodge a concern with the state, whether you have used the hospital's grievance process or not. If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO).

Quality Improvement Organization
Phone: (216) 447-9604
Toll Free: (844) 430-9504
Fax: (844) 878-7921
Mail: KEPRO
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131

If you have a Medicare complaint you may contact:

Texas Department of State Health Services
Phone: (888) 973-0022
Mail: Texas Department of State Health Services
P.O. Box 149347
Austin, TX 78714-9347

Regarding problem resolution, you have the right to:

Express your concerns about patient care and safety to facility personnel and/or management without being subject to coercion, discrimination, reprisal or unreasonable interruption of care; and to be informed of the resolution process for your concerns. If your concerns and questions cannot be resolved at this level, contact the accrediting agency indicated below:

The Joint Commission
Phone: (800) 994-6610
Fax: (630) 792-5636
Email: patientsafetyreport@jointcommission.org
Mail: Office of Quality Monitoring/the Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

 

Privacy Policy

This Website Privacy Policy ("Privacy Policy") and additional policies linked below explain how we collect, use, protect, and treat your personal information and user data. The Website is operated by Hill Regional Hospital ("Hospital" or "we") at http://www.hillregionalhospital.com ("Website"). This Privacy Policy covers only information and data collected or processed through the Website and not any other information or data collected or processed by third parties who provide products and services on the Website ("Service Providers") or affiliated organizations ("Affiliates"), third party web pages, or websites, products, or services to which we link that do not display a direct link to this Privacy Policy. We are not responsible for the content or privacy practices of other websites, or online or mobile services. By using our Website, you signify your consent to the data practices described in this Privacy Policy.

In addition to this Privacy Policy, the Website and its Services fully complies with Hill Regional Hospital’s Notice of Privacy Practices as required by the Health Insurance Portability & Accountability Act of 1996 (HIPAA).

I. INFORMATION WE COLLECT:

The information we collect about you includes:

A. Personally Identifiable Information:
Our Website and our Service Providers only collect personally identifiable information ("PII") with your consent. Collection of PII occurs if you register for an appointment on the Website, subscribe to a newsletter, tweet to us, or use other features and resources on the Website. You may visit our Site anonymously, but that may prevent you from engaging in certain Website features or Services. The PII we may collect includes the following:

  • First Name

  • Last Name

  • Telephone Number

  • Email address

  • Caller ID information (if available)

B. Non-Personally Identifiable Information:
Our Website and Service Providers may collect non-personally identifiable (anonymous) information ("Non-PII") from visitors. Non-PII cannot identify a specific individual unless combined with Personally Identifiable Information. Examples of Non-PII that may be collected by the Website or required to provide the Services, including:

  • ZIP code

  • Cookies

"Cookies" are short computer codes known as cookies, web beacons, and other technologies that collect Non-PII and are stored on your browser when you visit our Website or share Website content through a social media account. The following are examples of Non-PII third party service providers collect with cookies:

  • Browser type and operating system

  • Date and time of visit

  • Referring web page

  • Links that connected you to the Website

  • IP address

  • Mobile Device ID

  • Medical condition or symptoms

C. California Online Personal Privacy Act Disclosures:
1.We or our Service Providers may drop a Cookie on the browser of Website visitors. We do this to continue to market our Services to you after you leave our Website. The Website does not employ technology to override the privacy settings in your web browser.
2. Our Service Providers may track Website visitors across multiple websites to retarget Website visitors to continue to market our Services to prospective patients after they leave our site. Users logged in to social media programs may be tracked by Service Providers who track such users across multiple websites and who may disregard the privacy settings in your web browsers.

D. Canadian and European Union Users
We do not intend to collect PII from Canadian and European Union users. If you are from the European Union or Canada, do not provide us with PII, use our Services, or the Website. If we learn that we collected PII from a user from the European Union or Canada, we will promptly delete that information.

E. Children
We do not intend to collect PII from children under 13. If you are under the age of 13, do not provide us with PII, use our Services, or the Website. If we learn that we collected PII from a child under 13, we will promptly delete that information.

F. Information about You from Other Sources:
We and our Affiliates and Service Providers may collect personal information about you on the Website and from other sources, including commercially available sources. All the information we collect about you may be combined to personalize your experience, provide you and our clients with Services, to improve our Website and Services, to provide relevant advertising to users, and for other marketing efforts.

II. HOW WE USE YOUR INFORMATION:

Non-PII that we or our Service Providers collect is used to improve marketing and sales efforts, better connect Website visitors with hospital services/providers, and connect hospital services/providers with potential patients. If you elect to provide PII, we may utilize such data to better connect you with an appropriate physician practice group.

A. Visitors who Request Services via the Website
Visitors who volunteer PII on our Website consent to be contacted by us, physician practice groups, or a call center Service Provider. A Service Provider may contact you by telephone and may, among other things, verify your self-reported PII and interest in services or speaking with a physician. We may contact you by telephone even if you have opted into the National Do Not Call list, or any State Do Not Call list

IF YOU DO NOT CONSENT TO BEING CALLED BY A HOSPITAL REPRESENTATIVE DO NOT ENTER YOUR PII INTO FORMS ON OUR WEBSITE.

If you do not wish to be contacted again by a hospital representative with respect to your inquiry, you should specifically request that the hospital representative not contact you again. Please note that we may maintain the PII you provided whether you elect to use the Services.

B. Mobile Visitors and Click-to-Call Services
Mobile users who initiate calls by clicking on a telephone number on a mobile Website consent to contacting a hospital representative to verify your PII and connect you with appropriate hospital service/provider.

C. Email Communications and Promotional Offers
If you sign up for one or more of our newsletters, you may receive email communications from us. We may send you email, contact you, or engage you in other communication mediums that relates to your use of the Website and Services. If, at any time, you do not wish to receive email communications about the Website or our newsletters, please use the "UNSUBSCRIBE" link at the bottom of our email.

D. Aggregate or Anonymous Information
We may share Non-PII with Service Providers and other third parties.

E. With Consent
Except as set forth above, you will be notified when PII may be shared with third parties, and will be able to prevent the sharing of this information.

III. HOW WE PROTECT AND RETAIN YOUR INFORMATION

We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include secure socket layers, firewalls and encryption, internal reviews of our data collection, storage and processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems.

If we retain PII on our systems, we restrict access to PII to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Website and Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.

IV. HOW TO CONTROL AND CORRECT YOUR INFORMATION

We or our Service Providers may retarget users who view http://www.hillregionalhospital.com. You may elect not to provide user data to us or our Service Providers by following the opt-out procedures set forth below, but our Website may not work properly and/or some of our Services.

A. Learn More about Cookies, Web Beacons, and other Technologies

You can accept or decline Cookies. Most browsers automatically accept Cookies. To learn more about Cookies, including how to refuse Cookies on your computer by adjusting web browser settings, follow these links:

B. Opting Out of Cookies:
To opt-out from collection and use of your Web Browsing Data by the Website, use this: NAI opt-out tool provided by the National Advertising Initiative.

To opt-out from tracking by our display advertising, click here. Some of our Service Providers’ cookies do not have an "opt-out" option, but you always have the option of blocking the use of cookies by changing a setting in your Internet browser.

C. How to Control Collection of Your PII Online.

1. Social Media
We may engage with you on third party social media sites like Facebook, if you engage with us. By doing so, you "opt in" to sharing your content with us. Be aware that such content (PII, images, captions, and comments, etc.) that you submit (upload, post, comment, share, "like", etc.) to third party social media sites (including any of our message boards or tweets) is publicly visible, not private and cannot be considered private PII. To manage social media notifications you receive, correct or delete your PII, or adjust your privacy settings, access the profile section of your social media accounts and follow the directions there. To learn more about social media privacy settings, follow these links:

2. Service Providers
We work with various Service Providers who may use cookies, web beacons, and similar technologies to collect user data. We are not responsible for our Service Providers’ privacy practices. Please click on the links below to review the privacy policies of our Service Providers:

D. Correcting your Personal Information:
If you have any questions about accessing or updating information we have on file about you, please contact the hospital directly.

E. Your California Privacy Rights:
Under California Civil Code Section 1798.83, California residents who have an established business relationship with us have the right to request that we provide certain information regarding the disclosure of their personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may contact the hospital directly to request such information.

By using our Website, you signify your consent to the data practices described in this Privacy Policy and agree that your visit and any dispute over privacy is subject to our Terms of Use, including without limitation, provisions regarding limitations on Company liability and application of the laws of the State of Texas.

V. REVISIONS TO THE PRIVACY POLICY

Please be aware that our Privacy Policy may be changed by updating this page. If we collect personal information or data from or about you, we will use it according to the Privacy Policy in effect at the time the data is gathered. This Privacy Policy, together with the Website’s Terms of Use, contains the entire agreement between you and Company with respect to the Website and any services provided by the Website. You should review this Privacy Policy periodically to ensure you are in agreement with any updates or changes. Your continued use of our website following any changes will mean you accept such changes.

 

Terms and Conditions

 

Disclaimer/Terms and Conditions Governing General Use of the Hill Regional Hospital Website

The following terms and conditions, in addition to those laid out in the Website Privacy Policy apply to the Hill Regional Hospital ("the hospital", "we") Website. Please read these terms and conditions carefully each time you access this site or any of our other Websites, as the terms may change from time to time.

1. Agreement.


http://www.hillregionalhospital.com ("the hospital Web site", "this Web Site") is an Internet-based online information and communication service provided by Hill Regional Hospital (“the hospital”, "we"). It is sometimes referred to in this Agreement as the Service. You agree to be bound by the terms and conditions of this Agreement, which includes the hospital's Website Privacy Policy linked to this Agreement. The hospital may modify this Agreement at any time. You agree to review this Agreement periodically to ensure that you are aware of any modifications. Your continued access or use of the hospital Web site after the modifications have become effective shall be deemed as evidence of your acceptance of the modified Agreement.

2. License.


We hereby grant you the right to view and use this Web site subject to the terms and conditions of this Agreement. You may download and/or print a copy of information provided in this Web site for your personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from the respective copyright holder(s).

3. Privacy.


We take your personal privacy seriously. In addition to the publicly accessible pages on this Web site, there are sections on the site where you can request more information or submit personal information to be considered for a specific employment opportunity with the hospital.

For information about how we secure personal information, please read section 12. Security below. For Information about how we use and secure a registered user’s information as well as your rights and responsibilities regarding the use of these features, please read our Website Privacy Policies, which is incorporated by reference into this Agreement. In addition to these policies, this site fully complies with the hospital’s Notice of Privacy Practices as required by the Health Insurance Portability & Accountability Act of 1996 (HIPAA).

4. Links to Other Sites


While visiting this Web site, you may leave the site and access certain third party Web sites. Hill Regional Hospital neither reviews nor controls the content and accuracy of these Web sites, and therefore will not be responsible for their content and accuracy. Your access to third party Web sites is at your sole risk.

Other Web sites on the Internet may contain unedited, sexually explicit, violent, racist or other types of material, which may be offensive to you. Please access other Web sites at your own discretion. See our Website Privacy Policy regarding information that may be transferred to third parties by using these links or advertisements.

5. Warranty


In our content areas, information is provided for educational and entertainment purposes only and should not be interpreted as a recommendation for a specific treatment plan, product or course of action. The content areas should not be relied upon for specific medical advice for you. We and our suppliers assume no responsibility for how you use the information provided through this Service. You should always seek the advice of your physician or other qualified health provider prior to starting any new treatment or with any questions you may have regarding a medical condition.

Health Information


The health information on this Web site is provided by the hospital solely for informational purposes as a public service to enhance customer service for our customers and to promote consumer health. It does not constitute medical advice and is not intended to be a substitute for proper medical care provided by a qualified health care professional. The hospital assumes no responsibility for any circumstances arising out of the use, misuse, interpretation or application of any information supplied on this site. Always consult with your health care professional for appropriate examinations, treatment, testing, and care recommendations. Do not rely on information on this site as a tool for self-diagnosis. If you have a specific medical condition, please contact your health care provider. Use of this Web site does not replace medical consultations with a qualified health or medical professional to meet the health and medical needs of you or a loved one. Please check with a physician or health professional if you suspect you are ill.

You exercise your own judgment when using or purchasing any product or selecting a health care professional through any site or service linked to this Web site. In addition, while the hospital frequently updates its contents, medical information changes rapidly and therefore, some information may be out of date, and/or contain inaccuracies or typographical errors. Neither the hospital nor its Web site endorses any medical or professional service obtained through information provided on this site or any links to this site.

Viruses, Worms, Use of Files


The hospital cannot and does not guarantee or warrant that files available for downloading from this site are free of viruses, worms, Trojan horses or other code that has contaminating or destructive properties. The hospital does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title, non-infringement or fitness for a particular purpose) with respect to the files available for downloading from this site. In no event will the hospital be liable to you or to anyone else for any decision made or action taken by you or anyone else in reliance on results obtained from use of files downloaded from this site. These files may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason except for personal use is expressly prohibited, unless prior written consent is obtained from the appropriate Hill Regional Hospital copyright holder.

6. General Disclaimer.


All Material including any link to other sites and content found at linked sites is provided "as is" and without any express or implied warranties including warranties of merchantability or fitness for a particular purpose. Due to the nature of the Internet, we do not warrant that access to this Web site or any of its pages will be uninterrupted or error free. The hospital does not warrant or make any representations regarding the usefulness of or the expected results of the material contained on this Web site. Note that some jurisdictions may not allow the exclusion of implied warranties so some of the above exclusions may not apply to you. Please check your local laws for any such restrictions.

7. Limitation of Liability.


You agree by accessing this Web site that under no circumstances or any theories of liability under international or civil, common or statutory law including but not limited to strict liability, negligence or other tort theories or contract, patent or copyright laws, will the hospital be liable for damages of any kind occurring from the use of this Web site or any information, goods or services obtained on this Web site including direct, indirect, consequential, incidental, or punitive damages (even if the hospital has been advised of the possibility of such damages), to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages so some of these limitations may not apply to you.

8. User Representations & Responsibilities.


You represent and warrant that you are at least 18 years of age and that you possess the legal right and ability to enter into this Agreement and to use this Web site in accordance with this Agreement. You agree to be financially responsible for your use of this Web site and to comply with your responsibilities and obligations as stated in this Agreement.

User Submissions


As a user, you are responsible for your own communications and are responsible for the consequences of their posting. You must not, and by using this Web site you agree not to, do the following things: post highly confidential information as described in the Notice of Privacy Practices, post material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; post material that reveals trade secrets, unless you own them or have the permission of the owner; post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; post material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; post a sexually-explicit image or statement; post advertisements or solicitations of business, post chain letters or pyramid schemes; impersonate another person; or post material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.

The hospital has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of your personally identifiable information; however, since even the most secure system can be violated, the hospital cannot guarantee security.

Completion and submission of the form provided under Contact Us for use in providing personal information for the purpose of obtaining additional information from the facility or applying for a job opportunity serves as conclusive acceptance of the terms in the Site Disclaimer, Website Privacy Policy, and Notice of Privacy Practices.

Minors and Child Online Privacy Protection Act


This Web site does not direct content to Minors and does not intend to collect personal information from Minors and therefore is not subject to the Child Online Privacy Protection Act.

If you allow your minor child, or a child for whom you are legal guardian (a "Minor"), to access and use this Web site, you agree that you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of this Web site; and (iii) the consequences of any use.

9. The Digital Millennium Copyright Act.


We reserve the right, but not the obligation, to terminate your access to this Web site if it determines in its sole and absolute discretion that you are involved in infringing activity, including alleged acts of first-time or repeat infringement, regardless or whether the material or activity is ultimately determined to be infringing. The hospital may deliver notice to you under this Agreement by means of electronic mail, a general notice on this Web site or by written communication delivered by first class U.S. mail to your address on record in the hospital’s account information, if any.

Any written notice regarding any infringement of copyright or of other proprietary rights, should be sent to our designated agent, listed above, and must include the following information:

 

  • A. A physical or electronic signature of a person authorized to act on behalf of (i) the owner of an exclusive right that is allegedly infringed or (ii) the person defamed.

  • B. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

  • C. Identification of the material that is claimed to be infringing, or to be the subject of infringing activity, including information reasonably sufficient to permit us to locate the material.

  • D. Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and/or electronic mail address.

  • E. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright or other proprietary right owner, its agent, or the law.

 

If you choose to access this Web site from outside the United States you do so on your own initiative and are responsible for compliance with U.S. and local laws, if and to the extent that local laws are applicable. Software is subject to United States export controls. No software may be downloaded or otherwise exported or re-exported (i) into (or to a national resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods, or (ii) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. You represent and warrant that you are not located in, under the control of, or a national resident of any such country or on any such list. You agree to comply with U.S. export control laws and that you will not transfer any software or other content from this Web site to a foreign national or foreign country in violation of those laws.

10. Trademarks.


There are references throughout this Web site to various trademarks or service marks and these, whether registered or not, are the property of their respective owners.

11. Changes and Applicable Law.


We reserve the right to make changes to this Web site and our Legal Disclaimer/Conditions of Use. We encourage you to review the Web site and these terms periodically for any updates or changes. Your continued access or use of this Web site shall be deemed your acceptance of these Legal Disclaimers/Conditions of Use and any changes and the reasonableness of these standards for notice of changes. Use of this Web site and purchases of products from this Web site will be governed by and construed in accordance with the laws of the State of Tennessee, without giving effect to its conflict of law provisions. You agree that any legal action or proceeding between you and this Web site will be brought exclusively in a federal or state court of competent jurisdiction sitting in the State of Tennessee. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Any cause of action or claim you may have with respect to the hospital must be commenced within one (1) year after the claim or cause of action arises. The hospital’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. The hospital may assign its rights and duties under this Agreement to any party at any time without notice to you.

12. Security.


We will only use the information you submit to provide you with the services you have requested and as otherwise described in this Website Privacy Policy.

We use secure technology


In addition to our Website Privacy Policy, we also take the technical side of security seriously. Any personally identifying information you submit is stored on a secure server in a way that maximizes security and confidentiality. Our servers are behind a complex series of firewalls to add an extra layer of security.

Access to the information you submit


Information you submit is limited to those employees and staff who have a need to use the information in the following manner:

 

  • Direct response to your inquiry. If you send a non-urgent inquiry through the Contact Us section of this Web site, or submit a resume through Careers, information is limited to those individuals authorized to review, research and respond to your inquiry have access to that information.

  • Web Site Maintenance. Sometimes our technical staff may view data in the course of their work. They are governed by special rules to assure accesses are for legitimate reasons and we monitor the access to all Web technology.

 

Notice of Nondiscrimination

 

This provider complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This provider does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. This provider:
 

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:

    • Qualified sign language interpreters

    • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters

    • Information written in other languages
       

If you need these services, contact the Risk Officer/ADA Coordinator at Hill Regional Hospital . 

 

If you believe that this provider has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Risk Officer/ADA Coordinator, Hill Regional Hospital , 101 Circle Drive , Hillsboro , TX , 76645 , (254) 580-8500 , TTY: 800-735-2989 , Fax: (254) 582-2144 , HillsboroTXRiskManager@chs.net . You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Risk Officer/ADA Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD). 

 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

 

 

Language Assistance Services

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you.

(254) 580-8500 (TTY: 800-735-2989 )

 
 

Hill Regional Hospital

 

101 Circle Drive

Hillsboro, TX 76645

Call us at 254-580-8500

ADA Accessibility Policy

Terms & Conditions

Privacy Policy

Notice of Privacy Practices

Patient Rights & Responsibilities

© Copyright 2020 . All rights reserved.

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Notice of Nondiscrimination

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