At Hill Regional Hospital, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful.
To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.
IN MEMORY OF J. PATRICK BARNES
DAISY AWARD NOMINATIONS
The DAISY Award ® for Extraordinary Nurses honors the super-human work nurses do for patients and families every day. Nurses are honored for their extraordinary acts of compassion at a ceremony that are held bi-annually in June and December. Patients and their families nominate nurses for the award and are invited to attend the ceremony if the nurse they nominate wins. Please take the time to share your story of what your nurse has meant to you, and your nurse may be selected to receive this meaningful recognition.
DAISY Award honorees personify Hill Regional Hospital's remarkable patient experience. These nurses consistently demonstrate excellence through their clinical expertise and extraordinary compassionate care. They are recognized as outstanding role models in our nursing community.
You may submit your nomination by completing a submission form. Please describe in detail a specific situation or story that demonstrates how this nurse made a meaningful difference in your experience.
At Hill Regional Hospital, our goal is to provide patients with high-quality care and a positive hospital experience, from registration through discharge. We know that understanding billing and insurance may be overwhelming at times. On these pages, you will find information about billing, insurance, financial assistance, and online bill payment.
Patient bills for dates of services prior to 8/1/2020 will still be handled by CHS. The patient will need to call the number that appears on the bill.
Any service related to 8/1/2020 and after can be paid on-site, at Hill Regional Hospital. Our patients can also call and ask to pay a bill. Our registration department will be happy to assist you in processing your payment.
Customer Service number for Hill Regional Hospital: 866-401-7570
Hill Regional Hospital provides CareNotify ™, a system to help you be informed about your care and what you need to do to stay healthy. CareNotify ™ includes a Patient Portal as well as capabilities for direct communication to patients via text or email.
The Patient Portal is a secure, online home for your inpatient hospital health information. In the Patient Portal, you can:
View and share your personal health information related to your hospital stays.
Have electronic access to your list of medications, diagnoses, allergies, lab test results, patient history, and other care information related to your inpatient hospital visit.
Access your hospital discharge instructions for better after-discharge care.
Manage family members’ health information, if authorized.
If you have not clicked this link before, you may be asked to create a new portal account.
Simply follow the instructions—it’s easy!
We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1-855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.
Our hospital and providers now support Health Records on iPhone which brings together hospitals, clinics and the existing Apple Health app to make it easy for patients to see their available medical data from multiple providers. Learn more about how you can view your encrypted, secure health records on your iPhone.
REQUEST MEDICAL RECORDS
Patients who have received care at Hill Regional Hospital may request copies of their medical record/health information by downloading the "Authorization for Release, Use and Disclosure of Health Records" form here and returning it to the hospital.
Next to our patients, our patients' friends and family members are the most important people we know. Spending time with someone who cares during a hospital stay stimulates smiles and lifts spirits–on both sides of the hospital bed. That's why we encourage visitors to come see us, sit, and stay awhile; it's a healthy experience for everyone.
General Visiting Hours
7 a.m. – 9 p.m.
Intensive Care and Critical Care Units (ICU and CCU)
10 a.m. - 12 p.m.
2 p.m. - 3 p.m.
7 p.m. - 9 p.m.
You can have a maximum of two visitors at any one time in the Intensive and Critical Care units.
Patients in ICU and CCU do not have telephones in their rooms.
All calls should be directed to the waiting room phone, (254) 580-8814.
ICU and CCU visits should not last longer than 30 minutes.
Wash your hands often while visiting our facility. It prevents the spread of germs that can cause infection.
If you’ve got a fever, cold or any infection symptoms, please stay home.
Hill Regional Hospital is a tobacco-free campus. Smoking is only allowed in designated areas.
Don’t bring patients food or candies unless your attending doctor gives permission.
Phone calls to patient rooms are only allowed during visiting hours, 7 a.m. to 9 p.m.
Hospital staff reserves the right to ask disruptive visitors to leave the hospital campus.
Patients, guests and their families can also get a hot, healthy meal (or a snack or cold beverage) in our cafeteria. Vending machines are located in our emergency room and medical/surgical waiting areas.
Breakfast: 8:00 a.m. - 9 a.m. Monday - Friday
Lunch: 11:30 a.m. - 1:30 p.m. Monday - Friday
Call the Hill Regional Hospital cafeteria at (254) 580-8896.
No one looks forward to a hospital stay, but at Hill Regional Hospital, we work hard to make sure your visit is as pleasant as possible. Here's a few things you should know about your room and our hospital in general that can help make your time with us restful and healing.
Hill Regional Hospital offers both private and semi-private depending on patient needs and room availability.
Your Bed: Beds in the Medical Care and Intensive Care units have cardiac monitoring equipment that can track: heart rate, cardiac output, and central venous and respiratory pressure temperature.
Smoking: This is a smoke-free campus, including Medical Office Building and grounds.
Meals: For meal information, please call (254)580-8895.